FAQ
What can I find at Robo Hunters?
We carry trading card games and accessories, blind boxes, collectible figures, model kits, diecast vehicles, building sets, plushies, and more. Browse our collections to explore your favorite hobbies and discover new arrivals.
How can I contact you?
For general questions, email cs@robohunters.com or call 909.906.1388.
For order and shipping questions, email cs@robohunters.com. Please include your order number.
Where are you located?
Our Chino Hills address is:
13920 City Center Dr, #4050
Chino Hills, CA 91709
Visit our Locations page for store information.
What are your Chino Hills store hours?
We are open Sunday–Thursday, 11am–8pm, and Friday–Saturday, 11am–10pm. See our Locations page for store and pickup information.
How long does order processing take?
Please allow 2–3 days for processing. Processing time is separate from transit time. See our Shipping Policy for details.
How much does shipping cost?
For eligible destinations in our domestic economy shipping zone, shipping is $4 for qualifying shipments up to 70 lb, with free economy shipping on qualifying orders of $80 or more. These offers do not apply to Alaska, Hawaii or other destinations in our separate express shipping zone. Available options and the final shipping total are shown at checkout. See our Shipping Policy for eligibility and details.
How long does delivery take?
After the 2–3-day processing period, estimated transit time is 5–8 business days for economy or 1–2 business days for express, where offered. Delivery times are estimates, not guarantees. See our Shipping Policy.
Can I pick up my order?
Yes, local pickup is available at our Chino Hills location. Select pickup at checkout when offered, and wait for your ready-for-pickup email before visiting. Our Shipping Policy lists pickup information and hours.
How do I track my order?
When your order ships, you’ll receive an email with tracking information. Follow the tracking link for carrier updates. If you need assistance, email cs@robohunters.com with your order number.
What if I receive a defective, damaged, or incorrect item?
Email cs@robohunters.com within 7 days of receiving your order, with your order number and photos or videos showing the issue. This exception applies to all merchandise, including TCG products. Once verified, we will provide return authorization and instructions when applicable. Eligible claims will be resolved through an appropriate replacement or refund. See our Refund Policy.
Can I return an item if I change my mind?
All sales are final, including TCG products. We do not accept returns or exchanges for changes of mind. The exception for defective, damaged, or incorrect products applies to all merchandise. This policy does not limit rights provided under applicable consumer protection laws. Please review the Refund Policy before purchasing.
Can I change or cancel my order?
Contact cs@robohunters.com as soon as possible with your order number and request. Changes are not guaranteed, so please check your items and shipping address carefully before completing checkout.
Where can I find job openings?
Visit our Join Our Team page. When positions become available, we’ll post them there.